Data Deletion Instructions
You can ask us to delete your personal data at any time, and you do not need to give a reason.
Option 1 — WhatsApp (fastest)
- Open your chat with Almaty AI Concierge on WhatsApp.
- Send the message:
DELETE MY DATA - We reply to confirm that the request was received.
- Your data is deleted within 30 days, and normally much sooner. We send you a final confirmation when it is done.
Option 2 — Email
- Send an email to shayir222@gmail.com with the subject
Data deletion request. - Include the phone number you used to message us, so we can find your record.
- We confirm receipt within 7 days and complete the deletion within 30 days.
What gets deleted
- Your WhatsApp phone number and profile name as stored by us.
- Your full conversation history with the concierge, including voice notes and images you sent.
- Trip details and preferences you shared, such as dates, group size or dietary needs.
- Your request history and any saved notes about your case.
What may be kept
- Payment and invoice records, where tax or accounting law requires us to keep them. These contain payment status, not conversation content.
- Anonymised statistics that no longer identify you.
What we cannot delete for you
Messages you sent through WhatsApp also exist in WhatsApp's own systems and on your device. Deleting your data from us does not delete your WhatsApp chat. To remove the chat itself, delete it in WhatsApp, or use WhatsApp's own account deletion process. Requests about data held by Meta should be sent to Meta.
Unsubscribing
Sending STOP in the chat ends the conversation and stops further messages from us. Sending DELETE MY DATA additionally deletes your records. If you subscribed to Concierge Pro, cancelling the subscription is a separate step — tell us and we will cancel it, or cancel it with the payment provider.
Contact
Almaty AI Concierge · Almaty, Kazakhstan · shayir222@gmail.com