Privacy Policy
This policy explains what personal data we collect, why we collect it, who processes it and what you can do about it. It is written to be read, not to hide things.
1. Who we are
Almaty AI Concierge ("we", "us") operates a multilingual AI concierge service for visitors to Almaty, Kazakhstan. You can reach us at shayir222@gmail.com or through our contact page.
2. What we collect
| Data | Why |
|---|---|
| Your WhatsApp phone number and WhatsApp profile name | To reply to you on the same channel and to recognise you when you write again. |
| The content of your messages — text, voice notes, images and documents you send | To understand your request and to answer it. |
| Voice recordings | To transcribe your voice note into text and to understand what you asked. |
| Trip details you choose to share, such as dates, group size, hotel, budget, dietary or accessibility needs | To personalise answers and to avoid asking you the same question twice. |
| Language preference | To reply in the language you use. |
| Records of the requests we handle and their status | To follow up on bookings and to keep a history of your case. |
| Subscription and payment status | To know whether your account is free or Pro. Card data is handled by our payment provider, not by us. |
| Basic technical data about visits to this website, such as IP address and pages viewed, in our hosting provider's logs | To keep the site running and secure. |
We do not ask for your passport number, your card number or any special-category data. Please do not send such data in a chat message.
3. Legal basis
We process your data to perform the service you asked for (your request is the contract), on the basis of your consent when you start a conversation with us, and for our legitimate interest in operating and securing the service. Where local law requires a stricter basis, we rely on your explicit consent, which you can withdraw at any time.
4. Who else processes your data
We use a small number of service providers. They process data on our instructions:
| Provider | Purpose |
|---|---|
| Meta Platforms (WhatsApp Business Platform) | Delivering your messages to us and our replies to you. |
| ElevenLabs | Conversational AI agent, voice transcription and speech generation. |
| OpenAI | Language model processing, translation and reasoning about your request. |
| Netlify | Hosting this website. |
| Payment provider (for example Stripe) | Processing subscription payments. We receive a payment status only. |
| Telephony provider (for example Twilio) | Making local phone calls to businesses at your request, once this feature is enabled. |
Some of these providers process data outside Kazakhstan, including in the United States and the European Union. Where required, transfers rely on the provider's standard contractual clauses.
When you ask us to contact a local business, we share only what is necessary for that request — for example your first name, the date and time, the number of people and your question. We do not share your phone number with a third party unless you ask us to.
5. How long we keep it
- Conversation content and trip details: up to 12 months from your last message, then deleted.
- Request and booking records: up to 24 months, so we can resolve disputes about a booking.
- Payment and subscription records: as long as tax and accounting rules require.
- Anything you ask us to delete: deleted as described in section 8.
6. Security
Access to conversation data is limited to the people who operate the service. Data is transmitted over encrypted connections and stored with our providers under access controls. No system is perfect; if a breach affects you, we will tell you and the competent authority as required by law.
7. Your rights
You may ask us to:
- confirm what data we hold about you and give you a copy;
- correct data that is wrong;
- delete your data (see section 8);
- restrict or object to certain processing;
- withdraw consent you previously gave;
- receive your data in a portable format.
Write to shayir222@gmail.com. We answer within 30 days.
8. Deleting your data
Send the words DELETE MY DATA from the WhatsApp number you used, or email us from any address. We delete your conversation history and your profile from our systems and confirm to you when it is done. Full instructions are on the Data Deletion page.
9. Children
The service is intended for users aged 16 and over. We do not knowingly collect data from children. If you are travelling with children, share only the details needed for your request — for example "one child, nut allergy" — and not the child's personal data.
10. Automated processing
Answers are generated by an AI system. We do not use your data to make automated decisions that produce legal effects about you, and we do not sell your data. We do not use your conversations to train our own models.
11. Changes
If we change this policy we update the date at the top of this page. Material changes will also be announced in the WhatsApp conversation.
12. Contact
Almaty AI Concierge · Almaty, Kazakhstan · shayir222@gmail.com